FAQ

  1. What is your delivery time?

    7 – 14 working days

  2. Are the stamps reinkable? 

  3. What if my stamp is incorrect?

    Make an imprint or copy with corrections and fax it to us at 800-935-9866.  Include your name, address, phone # and date of purchase if available.  A professional customer service manager will immediately implement a solution and will contact you only if further clarification is needed.  If you have any questions, please call us at 800-935-9877.

  4. What types of stamps do you carry?

            Flash Pre-inked and Xstamper Pre-inked

  • Premier Pre-Inked Stamp
  • Sharp, crisp, hi-quality impressions
  • Pre-inked for up to 50,000 impressions without re-inking
  • Re-inkable - advanced re-inking system is simple and mess free
  • Lifetime guarantee

            Self-inking

  • Includes a self-contained ink pad which is replaceable or re-inkable
  • Thousands of quality impressions before re-inking is necessary
  • Ideal for rapid, repetitive stamping

            Rubber

  • Traditional stamp that is used on a separate ink pad
  • Perfect for special ink needs

    5.  What color inks are available? 

  • Flash & Xstamper Pre-Inked: Black, Red, Blue, Green and Purple
  • Self-inking & Rubber: Black, Red, Blue, Green, Purple and Brown
  • Specialty inks are also available.  Contact customer service schwaab@schwaab.com or 800-935-9877.

    6.    What do I do if I have a billing inquiry or did not receive an invoice?

    7. How do I place an order?

  • For personal assistance, contact a sales representative at (800) 935-9877
  • Fax your order to: (800) 935-9866
  • Order online at: www.schwaabdirect.com
  • E-mail your order to: orders@schwaab.com  (include link)
  • Mail your order to:  P.O. Box 26069, Milwaukee, WI 53226

    8. What is the warranty on your stamps?

    • One year (on most products)
    • Lifetime Guarantee on Schwaab Pre-Inked Flash Stamps and Xstamper
      • Schwaab guarantees Schwaab Pre-Inked Flash Stamps and Daters against defects in workmanship and materials under normal usage, with proper care and re-inking with genuine Schwaab ink, for as long as you own your Schwaab Pre-Inked Flash Stamp or for the useful life of your Pre-Inked Flash Dater

   

   9. What do you adjust the date bands on a Flash Pre-Inked Dater?

  • To ensure a perfect impression with Flash Pre-inked Daters, the date bands may need to be adjusted so the date bands are flush with your custom message.
  • The date bands may need adjusting if:
    • The date prints clear, but the custom message doesn't: the date bands need to be lowered
    • The custom message prints clear, but the date doesn't: the date bands need to be raised
    • Watch our instructional video, How To Adust Schwaab Pre-Inked Flash Daters, for additional assistance

    11. Can I order a stamp with special artwork?

  • Yes, simply provide us with your artwork
  • Electronic:  acceptable files include: CDR, AI, EPS, TIF, PSD, JPG, GIF and BMP
    E-mail to: orders@schwaab.com
  • Hard Copy: acceptable formats include: black & white laser print, business card or letterhead

    12. Can I order a multi-color stamp?

  • Yes, 2 color stamps can be ordered on Xstamper mounts
  • Self-inking die-plate daters and some rubber daters can also be ordered with 2 ink colors, with the date one color and the custom copy a second color